Video Diaries
Real voices. Real stories.
Video that inspires action.
Capture real-world experiences, behaviours and emotions through participant-led video diaries designed for qualitative research. Rooted in ethnography, video diaries provide a unique window into everyday life, revealing authentic consumer habits, motivations and customer journeys as they unfold.
Vox Pops International manages participant recruitment, filming guidance and moderation, delivering rich qualitative insights and engaging video content that helps brands and researchers make more informed decisions.
What are Video Diaries useful for?
speed and ease
at your fingertips
authentic responses
respondent
as hearing
ongoing series
We feel privileged to have worked with so many amazing clients.
Examples Of Our Video Diary Service
Where Research Expertise Meets Exceptional Video Production
Our unique combination of qualitative research expertise and award-winning video production ensures every Video Diary project delivers both meaningful insights and exceptional visual quality. From recruiting the right participants to producing engaging self-filmed content, we help brands uncover authentic stories that are as valuable to analyse as they are to share.
Cost-Effective Recruitment Without Compromise
By utilising our own managed participant network, combined with a bespoke screening and recruitment process, we help research and insight teams access high-quality respondents quickly while reducing project costs. This ensures every Video Diary project delivers meaningful, reliable insights from the people who matter most.
From Recruitment to Final Edit, We’ve Got It Covered
From participant recruitment to filming guidance, project management, editing and final delivery, we manage every stage of your Video Diary project. Backed by over 35 years of experience in qualitative research and award-winning video production, we deliver a seamless, fully managed service that lets you focus on the insights—not the logistics.
What Our Clients Have To Say
Having completed the first 3 roll out markets, I wanted to say a HUGE Thank You to yourself and the Vox Pops team for helping us to launch and land CMI Cribs at Unilever! It’s been a real journey and we’ve had so much fun leading this project from ideation to where it is now. As we’ve mentioned this was a project that started from nothing, and to see the heights we’ve taken it to, and the exposure we’ve had has been super fulfilling – this wouldn’t have been possible without your guys help.
The team has been ABSOLUTELY AMAZING, very committed and we achieved a great result in a very short timeline with a very complex project. A big thank you to Vox Pops who have been the best partners ever!!!
The final Vox Pops themselves were excellent; well-shot, emotive, and captured the exact sentiments we hoped to convey. They were incredibly well received during our pitch presentation and served their purpose perfectly.
VPI were very responsive and squeezed a lot of content into the video at the request of the researchers/project managers and turned things around very quickly.
This project was absolutely seamless – it was done quickly, well organized, and communication was seamless. I didn’t give a tremendous amount of guidance on what content to use, and the team was able to understand and identify key themes in our footage, and assemble an amazing final product!
The project went really well & was exceptionally quick. The service was very personable and Vox Pops really listened to our requirements and designed the project around us. I really have no criticism or constructive feedback because from beginning to end it was very easy to do business with you, you produced an animated video that exceeded my expectations and you were great to work with.
Really good quality of videoing, clear way of working together (schedule, responsibilities), and good timings to deliver when we needed too.
The end result was completely on point and lived up to our vision we had for this from the very beginning. The briefing process was simple and we felt the team at Vox Pops agency were completely on the same page from the very start. Great team, great process and amazing result.
Vox Pops were very helpful, had good insight and provided useful feedback and recommendations. The project was delivered in the timescales agreed which were quite tight! Kept in regular contact and I knew where we were up to at each step of the way.
Vox Pops were excellent to work with, understood clearly what we wanted and got us to a final product that was very well received.
So happy with the quick turn around, the project went really smoothly and the pitch team were over the moon with the videos
The team were all fantastic – very efficient and helpful. We’re absolutely thrilled with the end result and look forward to using the video in a variety of ways (on our website, including it in proposals and presentations etc)
From start to finish the project went well and the end result is really impressive – it showcases the Go Think Big programme in a clear, concise and engaging video, which we haven’t been able to do for quite a while.
I found the whole experience first class. Nothing was too much trouble and VPI took the brief and ran with it. I felt very confident they had taken the time to listen to my needs and delivered on them. They were also very patient with me as I fully appreciate I was difficult to get hold of throughout the process.
The Vox Pops team were very helpful from start to finish and I’m happy with the end result.
The end result was great, much better than expected. VPI were extremely supportive and professional.
Vox Pops were extremely professional. Their expertise and swift processes made working with them seamless and enjoyable. The team went above and beyond to ensure our client’s needs were met. The end result was very well received and as a result, Vox Pop has been recommended to many of our other clients.
Fantastic experience working with the Vox Pops team. Completely painless process and delighted with the final product. Thought they challenged appropriately where required and provoked some good discussions around content. Look forward to working with again very soon.
Fantastic work, speedy delivery, flexible approach to a challenging brief. Really excellent work all round from VPI. We were really happy with the outputs with no complaints.
Great team so polite, friendly and helpful. Great follow up too with edits. Very quick turnaround and great end result.
Team answered my request quickly. Vox Pops directly understood my needs and requirements and the project required little involvement from me.
This was a great project for Innocent and Vox Pops. The film created, really brought to life our consumer and was executed in a way that felt professional, creative and very on brand. The Vox Pops team put up with endless feedback to get the film into the best place for us and we now have plenty of assets which will be used throughout the business.
The project and end result was extremely positive, the team were very flexible and communicative throughout meaning we were all on the same page throughout the entirety of the project. Vox pops proved to go above and beyond for this project which was not straight forward.
It was so much more powerful listening to their voice, in their own words. It’s a resource: it’s a cost – but actually the payback and the power of it, it makes such a difference.
Very quick turnaround, kept me updated with progress and interim findings and produced high quality video output.
Fantastic project which will be used for internal communications and training purposes to help increase awareness of our family travel proposition and what colleagues can do to put families at ease on their journey with us. Vox Pops were great to work with and have provided us with some useful insights that will drive change in the business.
Extremely organised, efficient and professional. Took time to fully understood the brief, and understand what I needed out of the project. Excellent communication throughout. A pleasure to work with. I wish all agencies were this great!
The project management was great, everyone we dealt with were a pleasure to work with and we were extremely happy with the end result.
So happy with the quick turn around, the project went really smoothly and the pitch team were over the moon with the videos.
It went very well. Vox Pops helped from day 1 to ensure that everything was in place well in advance. Communication was seamless and we were always updated on everything that was going on. Will definitely be using Vox Pops in the future.
I was really pleased with the videos, they were a great edition to get my teams thinking about gifting, treating and hosting. Talking heads are always a good way to get people engaged. The turn around from brief to delivery was also super quick.
The project went very smoothly, in spite of the tight timescales we required for delivery of the final product and the high volume of stakeholders reviewing content. The VPI project team was flexible, adaptable, creative and a pleasure to work with.
The video quality and editing process were both excellent and found VoxPops very responsive in making changes.
Vox Pops were a pleasure to work with – very knowledgeable, hands on and got stuck in. The end video still gets so many positive comments a year on. Every time I hear the music and it comes on, I can’t help but to smile as it’s so uplifting and exactly what I wanted.
Really good quality of videoing, clear way of working together (schedule, responsibilities), and good timings to deliver when we needed too.
Fantastic work, speedy delivery, flexible approach to a challenging brief. Really excellent work all round from VPI. We were really happy with the outputs with no complaints.
The team worked very well and fast under the pressure of a very challenging deadline. With a strong can do attitude and always flexible. They checked at every step of the process with me and delivered as promised. Impeccable work, nice video cuts according to brief and really good treatment of clients.
The project was brilliantly managed by vox pops from start to finish. You responded very quickly throughout, were flexible and helpful in guiding the project and delivered a great final output. The videos have been extremely well received by our stakeholders and have been critical in bringing our segmentation to life.
Extremely organised, efficient and professional. Took time to fully understood the brief, and understand what I needed out of the project. Excellent communication throughout. A pleasure to work with. I wish all agencies were this great!
Talk to us about your next project
Whether you use video all the time or this is your first project, get in touch to find out how you can bring your messages to life, engage your audience, and make a lasting impact.
FAQ
A video diary is a qualitative research method where participants record themselves over a set period using a smartphone, tablet or computer. Instead of attending a scheduled interview or focus group, participants capture their thoughts, experiences and behaviours in real time, providing researchers with authentic, in-the-moment feedback. Video diary studies are commonly used in market research, customer experience (CX), product testing and behavioural research to uncover deeper insights into everyday life.
Video diaries are used to understand how people think, feel and behave over time. They are particularly valuable for customer journey mapping, product testing, brand perception, healthcare research, employee engagement and ethnographic studies. By allowing participants to record experiences as they happen, video diaries reveal rich emotional context and behaviours that may be forgotten or overlooked in traditional interviews or surveys.
Participants are invited to take part in a video diary study and receive a task guide to answer and film over a defined period. They simply record short videos using their own device whenever instructed, sharing their experiences in a natural environment. Once submitted, highlight reels can be produced to bring customer stories and insights to life.
While surveys are excellent for collecting quantitative data from large audiences, they often lack the emotional depth needed to understand why people think or behave in a certain way. Video diaries capture facial expressions, tone of voice, emotion and context, providing richer qualitative insights. They also encourage more detailed responses, helping organisations uncover motivations, pain points and unmet needs that may not emerge through written questionnaires alone. Individuals feel comfortable in their home, so why not allow them the space and time to respond to questions in this fashion.
Video diaries provide authentic, in-the-moment feedback that helps better understand customer behaviour and decision-making. Because participants record themselves in their everyday environments, responses are often more natural and reflective than those collected in traditional research settings. Video diary research is particularly effective for exploring long-term experiences, product usage, customer journeys and changing attitudes, giving brands deeper insight into real-world behaviour.
Video diaries are ideal when you want to observe experiences over time rather than capture opinions during a single discussion. They work particularly well for customer journey research, product trials, healthcare studies and situations where participants are geographically dispersed. Unlike focus groups, video diaries remove the influence of other participants, allowing individuals to provide more honest, personal and reflective feedback in their own time.
Video diaries are primarily a qualitative research method because they explore participants’ experiences, opinions, motivations and behaviours in depth. However, they can also complement quantitative research by adding context to survey results or behavioural data. Many organisations use video diaries alongside surveys, interviews or focus groups to build a more complete understanding of their audience.
Yes. We can recruit participants across the UK and internationally with our own panel or by partnering with our recommended agencies, enabling organisations to gather insights from multiple countries, markets and demographics. Whether you’re conducting local research or a global study, we can source the right participants, manage the recruitment process and ensure a consistent experience across every location.
High-quality responses begin with careful participant recruitment. We provide straightforward instructions via a task guide, realistic recording expectations and ongoing management and review throughout the project. Our team monitors submissions during the fieldwork period, helping maintain engagement and encouraging thoughtful, detailed responses that deliver meaningful qualitative insights.
The cost of a video diary project depends on several factors, including the number of participants, study duration, recruitment requirements, countries contributing, participant incentives and the final deliverables. Some projects simply require raw footage, while others include transcription and professionally edited highlight videos. We tailor every project to your objectives and budget, so please get in touch for a bespoke quotation.
